Returns & Warranty Policy
At Rose and Olivia, we strive to ensure you are completely satisfied with your purchase. Here are our policies on returns and warranties:
Returns
- 30-Day Return Policy: You can return any product within 30 days of receiving your order.
- Initiating a Return: To start the return process, please email us at info@rose-olivia.com with your order details. We will guide you through the steps to return your item(s).
- Condition of Returned Items: Returns are only accepted if the items are returned in their original packaging and in good condition. Items that are damaged, altered, or not in their original packaging cannot be accepted for a refund.
- Return Shipping: Please note that return shipping costs are the responsibility of the customer.
Warranty Claims
- Damaged Items: If your product arrives damaged, please notify us immediately by sending an email to info@rose-olivia.com. Include details of the damage and attach photos so we can assess the issue.
- Resolution Process: We will work with you to find a suitable solution, which may include a replacement, repair, or refund, depending on the specific case and availability of the product.
Contact Us
If you have any questions about our returns and warranties, or need assistance with a return or warranty claim, please do not hesitate to contact us at info@rose-olivia.com. We are here to help ensure your shopping experience is as smooth and enjoyable as possible.